Shipping and Delivery Policy

Last updated: 27 July 2026

Rowan & Hearth currently serves customers in Ireland, the United Kingdom, the United States, Canada, Australia and New Zealand.

1. Order processing

Orders are normally verified, prepared and handed to the carrier within 1–3 business days. Processing may take longer during high-demand periods, public holidays, product launches, stock checks or other exceptional circumstances.

Dispatch and delivery estimates are not guaranteed delivery dates.

2. Delivery options

Available services and prices are displayed at checkout for the selected destination. We normally offer:

• Tracked standard delivery: the most economical tracked option available for the market.
• Express or priority delivery: a faster paid option with priority processing, detailed tracking and additional parcel protection where stated.

Local delivery partners may include An Post, Royal Mail, USPS, Canada Post, Australia Post and NZ Post. Express services may be provided by DHL Express or FedEx, depending on the market and route. A carrier may use local delivery partners for the final stage of delivery.

3. Free standard delivery

Tracked standard delivery is offered free of charge in our active markets where the selected standard rate qualifies for the free-shipping promotion. Express, priority and premium delivery remain paid unless explicitly stated otherwise.

4. Tracking

After dispatch, we will normally send a tracking email. Tracking information can take time to update after the label is created or the parcel is handed to the carrier.

5. Delivery times and delays

Delivery estimates are shown at checkout or in the tracking information where available. Delays may occur because of customs, weather, public holidays, carrier congestion, remote destinations, security checks, incorrect addresses or other circumstances outside our reasonable control.

Please contact us if tracking has not updated for an unusual period or the estimated delivery window has passed.

6. Address accuracy

The customer is responsible for providing a complete and accurate delivery address, including apartment or unit numbers where applicable. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after processing has started.

Additional shipping costs caused by an incorrect or incomplete address, refusal, failed delivery or an uncollected parcel may be deducted from a refund or charged before reshipment, where permitted by law.

7. Customs, duties and taxes

Taxes, duties or import charges are handled as shown at checkout and according to the destination's rules. Where charges are not collected at checkout, the recipient may be responsible for amounts requested by local authorities or the carrier. We do not control customs processing times.

8. Parcels marked as delivered

Where tracking shows delivery but the parcel cannot be located, check the delivery location, household members, neighbours and any safe place used by the carrier. Contact the carrier and then email us promptly so we can assist with an investigation.

9. Damaged or missing contents

Keep all packaging and contact support@rowanandhearth.com promptly with your order number and clear photographs of the parcel, shipping label and item.

10. Contact

Email: support@rowanandhearth.com

Rowan & Hearth is operated by EKSC LTD, company number 15834846.