Privacy Policy

Last updated: 27 July 2026

Rowan & Hearth is operated by EKSC LTD, company number 15834846, with its registered office at 4th Floor, 205 Regent Street, London, England, W1B 4HB, United Kingdom. In this Privacy Policy, “Rowan & Hearth”, “we”, “us” and “our” refer to EKSC LTD.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit rowanandhearth.com, place an order, contact us or otherwise use our services. Our store is hosted by Shopify, which provides the ecommerce platform we use to offer products and process orders.

1. Personal information we collect

Depending on how you interact with us, we may collect:

• Identification and contact information, including your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products viewed, items added to your basket, purchases, returns, refunds and order history.
• Payment-related information. Full card details are normally handled directly by authorised payment providers and are not stored by us.
• Customer-support communications, including messages, photographs or other information you send when asking for assistance.
• Technical and usage information, including IP address, browser, device, operating system, referring pages, pages viewed and interactions with our website.
• Marketing preferences and information generated through cookies and similar technologies, where permitted.

2. How we obtain information

We receive information directly from you, automatically through your use of the website, and from service providers that support payments, fraud prevention, delivery, analytics, advertising and customer service.

3. How we use personal information

We may use personal information to:

• Process payments, fulfil orders, arrange delivery and provide order updates.
• Respond to questions, returns, complaints and customer-support requests.
• Operate, secure, troubleshoot and improve our website and services.
• Detect and prevent fraud, abuse, unauthorised transactions and other security risks.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Measure and improve advertising and website performance, subject to applicable consent requirements.
• Comply with legal, tax, accounting and regulatory obligations, and establish or defend legal claims.

4. Legal bases

Where data-protection law requires a legal basis, we rely as appropriate on performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting the business, and consent. You may withdraw consent at any time where processing is based on consent.

5. How we share information

We share personal information only where reasonably necessary with categories of recipients such as:

• Shopify and other website, hosting and technology providers.
• Payment processors, banks and fraud-prevention providers.
• Suppliers, fulfilment partners, couriers and logistics providers.
• Customer-support, analytics, communications and marketing providers.
• Professional advisers, insurers, regulators, law-enforcement bodies or courts where required or appropriate.
• A buyer, investor or successor in connection with a genuine business transaction.

We do not sell customer lists. Certain advertising or analytics activities may be treated as “sharing” or similar regulated activity in some jurisdictions. Where applicable, you may use the privacy choices made available on our website.

6. Shopify

Shopify processes personal information to provide and improve its platform and related services. Shopify may process information in countries other than your own in accordance with its own privacy documentation and applicable safeguards.

7. Cookies and similar technologies

We use essential cookies for functions such as the basket, checkout and security. Subject to your choices and applicable law, we may also use analytics and advertising cookies. You can manage available choices through our cookie banner, privacy controls and browser settings.

8. International transfers

Some service providers may process information outside the country where you live. Where required, we rely on recognised transfer mechanisms and contractual or organisational safeguards designed to protect personal information.

9. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, tax and accounting requirements, fraud prevention, dispute resolution and enforcement of agreements. Retention periods vary according to the type of information and legal requirements.

10. Security

We use reasonable technical and organisational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent or information about how your data is used. You may also have the right to complain to the data-protection authority responsible for your area.

To exercise a right, contact support@rowanandhearth.com. We may need to verify your identity and may retain information where permitted or required by law.

You can unsubscribe from marketing emails using the link in each message. Transactional messages about orders and account activity may still be sent.

12. Children

Our services are not directed to children and we do not knowingly collect personal information from children in breach of applicable law. Please contact us if you believe a child has provided personal information to us.

13. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

14. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, practices or legal obligations. The current version will be published on this website with an updated date.

15. Contact

EKSC LTD, trading as Rowan & Hearth
4th Floor, 205 Regent Street, London, England, W1B 4HB, United Kingdom
Email: support@rowanandhearth.com