Add the items you want to your basket and proceed to checkout. Enter your delivery details, choose an available payment method and review the order before confirming payment.

You will receive an order confirmation at the email address used during checkout. If you cannot find it, check your Spam or Promotions folder before contacting us.

Please email support@rowanandhearth.com as soon as possible and include your order number. We will try to help, but changes or cancellation cannot be guaranteed after processing has started.

Email support@rowanandhearth.com with your order number, a description of the issue and clear photographs of the parcel, shipping label and items received where relevant.

We currently offer tracked delivery to Ireland, the United Kingdom, the United States, Canada, Australia and New Zealand.

Each supported market has two tracked options at checkout: standard delivery with a recognised local partner and a premium priority option. The carrier and price depend on the delivery country selected.

Orders are generally checked and prepared within 1–3 business days. Processing can take longer during public holidays, unusually high demand or additional order verification.

Delivery times vary by destination, carrier capacity and the option selected at checkout. Any delivery estimate is an estimate rather than a guaranteed delivery date.

After dispatch, we send a tracking confirmation to the email address used during checkout. Tracking can take a short time to update after the parcel enters the carrier network.

Check the delivery address, safe places, building reception and nearby household members. If the parcel is still missing, email us with your order number so we can review the available tracking information.

You may request a return within 30 days of delivery, subject to the conditions in our Refund Policy. Mandatory consumer rights remain unaffected.

Email support@rowanandhearth.com with your order number, full name, the item concerned and the reason for the request. Include photographs or video if the item is damaged, defective or incorrect.

Do not send a return to the registered office or to an address printed on the parcel without approval. We will provide the correct instructions and authorised returns address after reviewing your request.

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Your bank or payment provider may require additional processing time.

Email us promptly with your order number and clear photographs or video of the item and packaging. We will review the evidence and provide an appropriate solution.