Placing an order is simple. Once you have added an item to your basket, click “Checkout” to complete your purchase.

At checkout, enter your delivery details, choose your payment method and confirm your order.

You can also place an order without creating an account. Simply follow the steps at checkout.

Once your order has been successfully placed, you will receive a confirmation email containing a summary of the items ordered, the delivery address and the selected payment method.

If you do not receive the email within a few minutes, please check your Spam or Promotions folder. You can also contact us at support@rowanandhearth.com.

An order can only be cancelled if it has not yet been processed or handed over for delivery.

We aim to process orders quickly, so cancellation may no longer be possible shortly after an order has been placed.

Please email us as soon as possible at support@rowanandhearth.com and include your order number. If cancellation is still possible, we will cancel the order and confirm this by email.

No, there is no minimum order value.

In some cases, a minimum amount may apply to a specific payment method. Any applicable requirement will be shown at checkout.

Please email us at support@rowanandhearth.com and include:

• your order number;
• details of the missing item;
• a photograph of the parcel and shipping label, where available.

The more information you provide, the faster we will be able to investigate and resolve the issue.

Please contact us at support@rowanandhearth.com and include:

• your order number;
• a brief description of the issue;
• any relevant photographs, such as images of damaged packaging or the product.

We will review the information and get back to you as soon as possible with the next steps.

Orders for items that are available for immediate dispatch are usually delivered within 5–8 business days.

Tracking updates may sometimes be delayed if your parcel is:

• affected by circumstances outside the courier’s control, such as severe weather, transport disruption, public holidays or strikes;
• undergoing processing by the relevant delivery or customs authorities.

In these cases, the tracking status may take longer than usual to update.

A parcel may be returned to the sender or refused for one of the following reasons:

• the delivery address was incorrect or incomplete;
• the courier was unable to complete the delivery;
• the recipient refused the parcel.

Please note that we cannot accept responsibility for parcels that are lost, misdelivered or returned where an incorrect or incomplete address was provided at checkout.

Once your order has been placed successfully, you will receive an order confirmation email.

If you have a customer account, you can also sign in and view your orders in the “Orders” section.

If you are unsure whether your order was completed, please email us at support@rowanandhearth.com.

Yes. You can have your order delivered to a different address, for example your workplace or the address of a gift recipient.

Simply enter the preferred delivery address in the “Shipping address” section during checkout.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link.

Click the link to follow the progress of your parcel.

If you cannot find the email, please check your Spam or Junk folder.

If you have not yet received your parcel, we recommend that you:

• check that the delivery address shown in your order confirmation is correct;
• contact the courier, as they may have more detailed delivery information;
• check around your property, your safe place, reception area or with neighbours, as someone nearby may have accepted the parcel.

In some cases, a parcel may be marked as delivered shortly before it is physically handed over.

If you have still not received your order within 3 business days of the delivery scan, please email us at support@rowanandhearth.com and include your order number and a brief description of the situation.

First, check that the delivery address in your order confirmation is correct.

If the address is correct, we recommend contacting the courier directly, as this is usually the fastest way to locate the parcel or arrange another delivery attempt.

For further assistance, please email us at support@rowanandhearth.com and include your order number.

We work with trusted logistics and delivery partners. The courier used may vary depending on the destination and the type of parcel.

Please contact us as soon as possible after placing your order.

We may be able to update the delivery address if the order has not yet been processed or dispatched. Once the order has entered fulfilment or has been handed to the delivery network, changes may no longer be possible.

If the parcel cannot be delivered and is returned to us, we will review the return and process any applicable refund in line with our returns policy.

If your order is eligible for return, please contact us through our Contact Us page or email us directly at support@rowanandhearth.com.

Please include:

• your order number;
• the reason for your return request;
• clear photographs, if the item is damaged or faulty;
• your full name;
• your delivery address.

Once we receive your request, we will provide the return instructions and the appropriate return address.

Once your return has been received and approved, we will process your refund as soon as possible and no later than the timeframe required by applicable consumer law.

Refunds are issued to the original payment method. After processing, your bank or payment provider may require additional time for the funds to appear in your account.

If you return your full order under your statutory right to cancel, any eligible standard delivery charge will be refunded in accordance with applicable consumer law. As delivery is currently free on our store, there will normally be no outbound delivery charge to refund.

Return postage costs may be the customer’s responsibility where the return is due to a change of mind, unless stated otherwise in our returns policy.

If an item is faulty, damaged or not as described, please contact us so that we can review the case and provide the appropriate solution.

If your item arrives damaged, faulty or does not match the order, please email us at support@rowanandhearth.com and include:

• your order number;
• a brief description of the issue;
• clear photographs of the item;
• photographs of the packaging, where relevant.

We will review the information and provide the appropriate next steps. Your statutory consumer rights remain unaffected.

You may request a return within 30 days of receiving your order, subject to the conditions and exclusions set out in our Returns Policy.

Our 30-day return policy is in addition to your statutory consumer rights. For most online purchases, Irish and EU law provides a 14-day cooling-off period.

Refunds are issued to the same payment method used for the original purchase.

For card payments, the refund will be returned to the same card account.

The time required for the funds to appear may vary depending on your bank or payment provider.